RANK LOCAL DATA

103 Local Search Statistics for 2026

Updated November 2026

More than half of people looking for a local business still start on Google. That part has not changed. What has changed is everything after the first tap: how many places people check, how fast they decide, how hard they look at reviews, and how often the search ends without a single click.

Every number on this page comes from the group that produced it: Google, Pew Research Center, the FTC, the U.S. Census Bureau, a platform's own report, or a study that publishes how it was done. Each one is linked and dated. Where two studies disagree, we show both and say why, instead of picking the one that sounds better.

This is the main page of our local data section. For the deeper cuts, see Google Business Profile statistics and AI search and local business statistics.

Key Takeaways

Google still owns the start of the local search. It just doesn't own the whole trip anymore. Most people begin on Google Search, then check somewhere else before they pick up the phone.

Share of US consumers who used each channel first and at any point in their most recent local business search, 2026 Figure 1: Google is where most local searches begin, but social media, AI tools and review sites all pick up part of the journey after that first search. Source: BrightLocal, Consumer Search Behavior 2026 part 2, Jul 2026. Chart published by the source.

Which app or site do people open first?

Where else do they look before deciding?

Which social platforms do US adults use?

How big is local search for businesses?

How many local businesses are competing for those searches?

Most local businesses are tiny, and there are more of them every year. That is the field every service business is ranking against, and most of it has no marketing team.

Number of US firms by employee size class, 2022 and 2023 Figure 2: Almost all US employer firms have fewer than 20 employees, so the business down the road is usually as small as yours. Source: U.S. Census Bureau, Census Bureau Provides Resources, Data Tools, Website for Small Businesses, May 2026 (Business Dynamics Statistics data for 2022 and 2023). Chart published by the source.

How many small businesses are there?

Is the field getting more crowded?

How many of those businesses use AI themselves?

What shows up on a local search: the map pack or an AI answer?

On a true "I need someone now" search, the map pack still wins the screen. Ask a how-to question and the picture flips. How often AI answers show up depends almost entirely on how a study defines a "local" search, so read each number with its method.

Share of Google searches in March 2025 that produced an AI summary, by search type and number of words Figure 3: Long, question-style searches are the ones that pull in an AI summary. Short "service plus town" searches mostly don't. Source: Pew Research Center, AI summaries and clicks, Jul 2025 (data from March 2025). Chart published by the source.

How many people see Google's AI answers?

How often does the map pack show compared with an AI Overview?

  • In a hand-checked study of 540 searches across 3 cities and 6 service industries, local packs appeared on 93% of local-intent searches and AI Overviews on 15%. For informational searches AI Overviews appeared 92% of the time, and 97% for mixed searches. Across all 540, AI Overviews showed on 68% and local packs on 39% (Whitespark, The Prevalence of AI Overviews in Local Search, May 2025).
  • Searches containing "near me" showed an AI Overview 0% of the time and a map pack 100% of the time. An AI Overview and a map pack appeared together on about 1% of 739 results pages. For home services, the AI Overview rate was 27% and the map pack rate 29% (DAC Group, AI Overviews vs. the Maps Pack, Aug 2025).
  • AI-powered local packs showed on about 7% of the keywords Sterling Sky tracks, so far only on mobile and only in the US. Across 322 markets they featured 5,943 unique businesses against 18,330 in regular 3-packs, about 32% as many (Sterling Sky, Local SEO Updates 2026, Oct 2026).
  • Local pack ads showed on 1% of Sterling Sky's mobile ranking reports at the start of 2025 and almost 22% by December 2025. Local Services Ads went from roughly 11% of tracked queries to 31% in November (Sterling Sky, Local SEO Updates 2026, Oct 2026).

Why do the studies disagree so much?

The spread, from 0.01% to 68%, is about what was counted: hand-typed service searches, a keyword database label, or "near me" phrases. None of them is "the" number. Our AI search hub goes deeper.

How much local searching happens on a phone?

Local search is a phone habit, even though the web as a whole is not. If a business's listing and site only look right on a desktop, most local searchers never see the good version.

Share of US adults who subscribe to home broadband and who own a smartphone, 2000 to 2025 Figure 4: Smartphone ownership passed home broadband years ago, which is why the phone is where most local searches now begin. Source: Pew Research Center, Internet use, smartphone ownership, digital divides in the US, Jan 2026 (survey of US adults, Feb to June 2025). Chart published by the source.

How connected are US adults and households?

How many local searches start on a phone?

Is all web browsing mobile now?

How fast do people pick a local business?

The shortlist is short and the clock is fast. A business that isn't in the first few results, or looks inactive when someone checks, rarely gets a second look.

The 30-minute local decision: share of US consumers who searched for a local business, started on Google, started on a phone, checked distance, looked at three or fewer businesses and decided in under five minutes Figure 5: The 30-minute local decision, from the first search to the choice: most people search on a phone, start on Google, check how close the business is and pick from a handful of options. Source: BrightLocal, Consumer Search Behavior 2026 part 1, Jun 2026; BrightLocal, Consumer Search Behavior 2026 part 2, Jul 2026; BrightLocal, Consumer Search Behavior 2026 part 3, Jul 2026. Graphic by Rank Local from those sources.

How many businesses do people compare?

Why do people pass on a business they found?

How much do reviews matter for a local business?

Customers raised the bar, and the platforms and regulators started enforcing it at the same time. A thin or stale review profile now costs a business customers, and a faked one can cost it far more.

Google Maps reviews, photos, edits, accounts and Business Profiles removed for policy violations in 2025 Figure 6: Google's own enforcement numbers for 2025. Reviews removed as fake or misleading are measured against every review contributed, which shows how much of the review stream gets filtered. Source: Google Maps Content Trust & Safety Report, Nov 2026 (2025 data). Screenshot of the source page, captured 2 Nov 2026.

How many reviews are people writing?

  • Google's community shared over 1 billion reviews and suggested 80 million updates to business hours, contact information and more in 2025 alone (Google, New ways we're protecting businesses on Maps, Apr 2026).
  • Yelp received about 22 million reviews in 2025: 70% were recommended, 17% not recommended, 11% removed by Yelp and 2% removed by the people who wrote them (Yelp Trust & Safety Report 2025, Feb 2026).
  • Across 8,952 businesses in six verticals, all verticals received fewer first-party reviews in 2025 than in 2024. Healthcare businesses averaged 85, down from 187 (GatherUp, 2025 Reputation Benchmarks, Feb 2026).

What do customers expect from reviews now?

What do reviews make people do?

How much are platforms removing?

  • Google says it blocked or removed more than 240 million policy-violating reviews from 2024, along with more than 70 million policy-violating edits, and put posting restrictions on more than 900,000 accounts (Google, New ways AI helps keep business information trustworthy, Apr 2025).
  • In 2025, Google removed 15.4% of all contributed reviews as fake or misleading and 3.9% as vandalism or off-topic. It also removed 159M photos and videos and restricted 782K accounts (Google Maps Content Trust & Safety Report, Nov 2026).
  • In 2023 Google saw around 20 million contributions per day on Maps and Search, and its new algorithm took down 45% more fake reviews than the year before (Google, How machine learning keeps contributed content helpful, Feb 2024).
  • Yelp rejected more than 50,700 potential new business pages in 2025, with extra checks on locksmiths, garage door repair, roadside assistance and plumbing (Yelp Trust & Safety Report 2025, Feb 2026).
  • Yelp placed 491 Compensated and Suspicious Review Activity Alerts on business pages in 2025, and closed over 1,900 accounts in the US and Canada tied to review exchange rings (Yelp Trust & Safety Report 2025, Feb 2026).

What does the law say about fake reviews?

More enforcement numbers, year by year, are on our Google Business Profile statistics page.

What makes someone pick one business over another?

Distance decides more than most businesses want to admit. People check where a business is before they click, and Google weighs it before it shows them anything.

Google Business Profile Help text naming relevance, distance and prominence as the main local ranking factors Figure 7: Google's own explanation of local ranking. Distance is one of three named factors, and the page gives no weights for any of them. Source: Google Business Profile Help, Tips to improve your local ranking, Nov 2026 (undated help page, checked that month). Screenshot of the source page, captured 2 Nov 2026.

What does Google say decides local results?

Do people check how close a business is?

Does distance matter inside AI answers?

Does hiding the address or review count matter?

How many local searches end without a click?

Ranking is no longer the same as getting the click. More searches end on the results page, and AI answers are part of why.

Share of Google searches in March 2025 that ended in each next step, pages with and without an AI summary Figure 8: When an AI summary shows, fewer people click a result and more simply stop browsing. This is real browsing data from 900 US adults, not a survey. Source: Pew Research Center, AI summaries and clicks, Jul 2025 (data from March 2025). Chart published by the source.

What happens when an AI summary shows?

How many Google searches send no click at all?

Are local calls and clicks changing too?

How steady are AI recommendations for local businesses?

  • In more than 200,000 local AI searches across 1,300+ locations, repeat searches returned only 20-33% of the same businesses on average (ChatGPT 23%, AI Mode 21%, AI Overview 33%), and AI Mode and AI Overviews shared only 29% of businesses (BrightLocal, What 200k local AI searches tell us, Sep 2026).
  • About half of US adults (49%) now use AI chatbots, up from a third (33%) in 2024 (Pew Research Center, Americans and AI 2026, Jun 2026).
  • When an AI tool recommends a local business, 81% of consumers take a verification step before contacting it. Only 19% go straight from the AI answer to the business (SOCi, AI Local Search and the Verification Loop, Sep 2026).
  • In a survey of people who already use voice or conversational AI, 68% had used ChatGPT to research local products or services, but only 19% trusted AI tools for local search against 45% for traditional search engines (Yext, AI Search Archetypes study, Jul 2025).
  • In 6.8 million citations from 1.6 million AI responses, local websites made up 8% to nearly 20% of citations. The sample was Yext's own clients and prospects (Yext, AI Citations, User Locations and Query Context, Oct 2025).
  • By July 2025, ChatGPT had been adopted by around 10% of the world's adult population (NBER, How People Use ChatGPT, Sep 2025).

Some of the most repeated local search numbers have no source behind them, or have drifted far from what the source said. We traced them back.

Think with Google list of near me search growth figures for mobile searches, July to December 2015 versus July to December 2017 Figure 9: The real "near me" growth figures, as Google published them. Each one is about a specific phrase pattern on mobile over two years, not "near me" searches overall. Source: Think with Google, How 'Near Me' helps us find what we need, May 2018 (Google data, US, July to December 2015 vs. July to December 2017). Screenshot of the source page, captured 2 Nov 2026.

Are 46% of Google searches local?

  • We could not find this number in any Google document. Every copy we traced leads back to an infographic agency, not to Google. It is not used on this page.

Did "near me" searches really grow 900%?

  • Not as usually quoted. Google's real figure is 900%+ growth in mobile searches for "near me today" and "near me tonight" style phrases, and 150%+ for "near me now", comparing July to December 2015 with July to December 2017 in the US. It is about one kind of phrase over two years, not "near me" searches overall (Think with Google, How 'Near Me' helps us find what we need, May 2018).
  • In the same piece, mobile "near me" searches containing "can I buy" or "to buy" grew over 500%, and "open" plus "now" plus "near me" searches grew 200%+ (Think with Google, How 'Near Me' helps us find what we need, May 2018).

Methodology and Sources

We used only primary sources: the company, agency or research group that ran the study or owns the platform, a regulator or government statistics agency (FTC, UK CMA, U.S. Census Bureau, SBA Office of Advocacy), or Pew Research Center. Statistics roundup pages were never cited; every number was traced to where it was first published and opened on 2 November 2026. Several sources are local SEO or marketing software companies (BrightLocal, Whitespark, Local Falcon, Semrush, Ahrefs, Advanced Web Ranking, SOCi, GatherUp, Yext, SparkToro, seoClarity) or agencies (Sterling Sky, DAC Group, Seer Interactive); we cite them as the researchers and say whether a number is a survey of what people say they do or a measurement of what they did. The Search Engine Land piece is written by the founder of GMBapi, the company whose data it reports. Google Help Center pages, the Google Transparency Report dashboard and Census QuickFacts carry no publish date, so the date shown is the month we checked them. Figures are the source's own published charts or screenshots of the source page captured on 2 November 2026; Figure 5 is a Rank Local graphic built only from the BrightLocal numbers cited on this page. This page is reviewed monthly.

Sources

Glossary

  • Map pack (local pack): the box of usually three businesses with a map that Google shows for local searches.
  • AI Overview: the AI-written summary Google shows at the top of some search results.
  • AI Mode: Google's separate AI search experience, where answers are written by AI.
  • Zero-click search: a search that ends without the person clicking any result.
  • CTR (click-through rate): the share of people who see a result and click it.
  • Google Business Profile: the free listing that puts a business on Google Maps and in the map pack.
  • Service-area business: a business that hides its street address on Google and lists the areas it serves instead.
  • Nonemployer business: in Census Bureau data, a business with no paid employees, usually a sole owner.